8777748592 (2024)

FAQs

How do I speak to someone at BCBS of Illinois? ›

Member Services representatives are available at 1-877-723-7702 (TTY: 711). We are available seven (7) days a week. Our call center is open Monday-Friday 8:00 a.m. – 8:00 p.m. Central time. On weekends and Federal holidays, voice messaging is available.

For commercial claims, call our Interactive Voice Response automated phone system at 800-972-8088. The system is available Monday through Friday, 6 a.m. to 11:30 p.m., CT, and Saturday, 6 a.m. to 6 p.m., CT.

Whether you're new to Medicare and need help shopping for a plan or you already have Medicare and want to switch to another plan, we're here to help. Call us at 1-877-213-1821 (TTY 711). We're open 8:00 a.m. – 8:00 p.m., local time, 7 days a week.

Please call our customer service number at 1-888-697-0683 (TTY/TDD: 711) from 8:00 a.m. – 8:00 p.m., local time, 7 days a week.

About Blue Cross and Blue Shield of Illinois

BCBSIL is a division of Health Care Service Corporation, a Mutual Legal Reserve Company and an Independent Licensee of the Blue Cross and Blue Shield Association.

If you want to know more about this process or how decisions are made about your care, contact Member Services at 1-877-860-2837 (TTY/TDD: 711).

The Claim Status tool is found in the Claims & Payment menu in Availity Essentials. You can search for claims by Member ID or specific Claim Number. Claim status results provide more detailed information than the HIPAA-standard claim status 276/277 transaction.

We offer Individual and Family plans, along with Medicare and Medicaid options.

Phone. Call BCBSIL Customer Service at 1-800-538-8833 and select Make a Payment.

Providers with general questions about IMPACT or provider enrollment may email IMPACT.Help@Illinois.gov or call 877-782-5565 (select option #1).

Is BCBS of Illinois part of Anthem? ›

Is Anthem the Same as Blue Cross Blue Shield? No, BCBS is part of the Anthem family of brands, but the two entities each sell health insurance in different areas of the country.

There are two ways to file an appeal or grievance (complaint): Call Member Services at 1-877-860-2837. If you do not speak English, we can provide an interpreter at no cost to you.

Chicago, IL

Blue Cross Blue Shield Association / Headquarters

For most BCBSTX members, if you cannot submit your eligibility and benefit inquiries online, this information can also be easily obtained through our Interactive Voice Response (IVR) automated phone system at 800-451-0287, available Monday through Friday, 6 a.m. to 11:30 p.m., CST, and Saturday, 6 a.m. to 6 p.m., CST.

4.1 EDI Customer Service

For assistance with EFT enrollment questions and/or to report late/missing EFT payments for commercial claims, contact BCBSTX Electronic Commerce Services at ecommerceservices@bcbstx.com or 800-746- 4614.

Blue Cross and Blue Shield of Illinois (BCBSIL), a Division of Health Care Service Corporation, is contracted with IHFS as an MCO and operates a Medicaid plan, the Blue Cross Community Health Plan (BCCHP) in the state of Illinois.

In most cases, your healthcare provider will initiate the prior authorization for Wegovy and will work with your BCBS plan to complete the request. If the prior authorization is approved, the medication will be covered. However, it may only be covered for a certain length of time.