FAQs About Buying Online and Picking up In-Store
How can I place a Buy Online Pick up In-store order?
To purchase online and pick up in-store (BOPIS), follow these simple steps: Start by visiting our website, browse and select your desired items, and add them to your cart. During the checkout process for shipping methods, choose the "Pickup In-Store" option. Provide your contact information and select your preferred store location for pickup. Complete the payment transaction online. Once your order is ready for pickup, you will receive a notification via email or text, typically within a few hours to a day. Head to the designated pickup area in the chosen store, show your order confirmation or a valid ID, and collect your items from the store staff.
How much does it cost to pick up in-store?
BOPIS eliminates the need for shipping and delivery costs. There is no extra cost for picking up your purchase in-store.
How will I be notified my order is ready to pick up?
Once your order is ready, you’ll receive an email message indicating your order is ready to be picked up. Make sure you have your photo ID, payment method, and a copy of your Ready for Pick-Up message (either digital or printed) before you leave for the store.
What if I change my mind, can I cancel my order?
If you change your mind you can call our customer service hotline (1-888-286-6169) to cancel your order.
Can someone else pick up my order and what do I need for Proof or Purchase?
When you arrive at the store, go to the front counter, and present your Ready for Pick-Up email confirmation message to a store associate. If you’re having someone else pick up your order, they will need to show the store associate your Ready for Pick-Up email confirmation message.
